Shipping & Returns.

We offer multiple shipping options across the USA:

• FedEx 2-Day Shipping is the free shipping option on orders over $150.
• PO BOX orders will be shipped using USPS. FedEx does not deliver to PO BOX addresses.
• FedEx delivery time is calculated in business days (Monday-Friday). We only ship orders Monday-Friday.
• Overnight orders placed on Friday will not be delivered on weekends.

Same day shipping applies for all orders received and paid for before 12:00PM EST on weekdays; these are shipped out the same day. Orders received after 12:00PM EST will be processed and shipped next day. During days of high order volume, your order may take up to 1-3 business days to ship.

Go Alpha Labs is not responsible for shipping delays caused by:

• Weather
• Carrier issues
• Other factors beyond our control

Orders returned to sender due to customer error will incur a $5 reshipment fee.

• Requests for returns and exchanges are accepted within 14 days of receiving the order.
• Product must be unopened, unused, and in original condition.
• Opened products are not eligible for refund or exchanges.
• Customer is responsible for return shipping costs. (Use a trackable shipping method to ensure safe return.)
• Refunds will only be issued as store credit subject to a 15% restocking fee.
• Please allow a few business days for the refund to reflect in your account.

Route is an optional shipping protection add-on offered at checkout. If selected, your order is protected in the event it is lost, stolen, or damaged in transit.

How to file a claim:

• You will receive a Route confirmation email after checkout.
• Click “File a Claim” in that email, or go to: claims.route.com

Orders with Route Shipping Protection are eligible for support if your package:

• Is marked delivered but not received (potential theft)
• Is delayed or lost in transit
• Arrives damaged

If you purchased Route protection, you will receive a separate confirmation email from Route after checkout. That email includes a “File a Claim” button.

To start or track a claim at any time, visit: claims.route.com

Route handles all claims directly, so you don’t need to go through our support team first.

• Route protection is optional and can be added during checkout.
• Claims must be submitted through Route’s portal.
• Alpha Labs is not able to file claims on a customer’s behalf, but we’re always happy to help direct you to the right place.

Please contact Help@GoAlphaLabs.com within 14 days of the listed delivery date to begin a return claim. If you have any further questions or concerns, our support team is here to help!